Frequently Asked Questions
Everything you need to know about your Kipling journey.
How can I track the status of my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.
What is your return policy for bags and accessories?
We offer a 30-day return window for all unused items in their original packaging with tags attached. Please note that personalized or final sale items are not eligible for return.
Are Kipling products covered by a warranty?
Yes, our products come with a limited warranty that covers defects in materials and workmanship. Standard backpacks and luggage typically carry a 2-year warranty from the date of purchase.
How should I clean my Kipling nylon bag?
To maintain your bag, we recommend cleaning the outside fabric with a slightly wet cloth. Do not bleach, soak in water, or use a washing machine, as this may damage the fabric and the iconic monkey keychain.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for installment payments.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated at the checkout page.